Gates
Your
KidCo gate is warranted to be free from manufacturing
defects for a period of one year from date of purchase
under normal, non commercial use and while used in compliance
with the operating instructions. This warranty extends
only to the original retail purchaser and is only valid
when supplied with proof of purchase.
KidCo
will either repair, or at our option replace, free of
charge, any parts necessary to correct defects in material
or workmanship during the warranty period. This warranty
is complete and exclusive. The warranty expressly disclaims
liability for incidental, special and consequential
damages of any nature. Any implied warranty arising
by operation of law shall be limited in operation to
the terms of this warranty. Some states do not allow
the exclusion or limitation of incidental or consequential
damages or limitations on how long an implied warranty
lasts, so the above may not apply to you. This warranty
gives you specific legal rights, and you may have other
rights which vary from state to state.
Returns:
We want you to be completely satisfied with any product
you purchase from us. We offer trained, knowledgeable
pet specialists to assist you in making wise and
appropriate choices for your needs and the needs
of your pets. To receive credit the items you
return must have been purchased directly from
dog-gates-direct.com and be returned in the original
packaging. Credit will be issued for the item,
minus a 20% restocking fee and the shipping cost
if we paid for the shipping to you. Returns
will only be accepted within 30 days of purchase
as per the stipulations listed above.
Merchandise must be in a new re-sellable condition, in
the factory sealed original packaging (if any)
and must include manuals, blank warranty cards
and all accessories provided by the manufacturer.
All returns will be inspected by our returns specialists
You must print and complete the "Return Product Form"
and send it back with the returning product. CLICK HERE FOR RETURN FORM Our return shipping
address is on this form for most products. Ship
back via UPS or FedEx. You must have and print
your RA# on the outside shipping label or the
package will be refused at our warehouse. |
Cancellations:
We strive to process your order as quickly as possible
in order to get it to you in a very timely manner.
If you decide you must cancel your order, please
do so by calling our office at 407-359-8893
- within 4 business hours of order placement. Our
office hours are 9:30 am to 4:30 pm eastern standard
time
No emailed cancellations can be accepted.
Orders
cancelled after the 4 hour limit, but before shipment,
will be charged a 10% cancellation fee. Once the
order has shipped, it becomes the customer's responsibility
to get a Return Authorization Number (RA #). This
RA# must be obtained once your order has arrived.
Get your Return Authorization Number by e-mail
at customercare@dog-gates-direct.com,
or by calling our office at 407-359-8893.
Our office hours are 9:30 am to 4:30 pm eastern
standard time
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